Privacy, Security and Returns Policy

The Puketi Forest Trustees believe you have a fundamental right to privacy on the web and we are committed to protecting your personal information. This policy governs all pages hosted at

For the purposes of this policy, the term "sponsor" refers to someone who has chosen to participate in our sponsorship programme by making a financial donation online.

We do not collect personally identifiable information through our web site unless you voluntarily give it to us via email, telephone, or by using our Sponsorship or Feedback Forms.

Even when you do provide us with personal information (to receive our newsletter, for example), we keep this information confidential.

We will always ask for your permission and tell you how we're going to use your personal information first. You can always choose not to provide it.

We also do everything in our power to protect user-information off-line. All of your information, not just sensitive information like a credit card number, is restricted to our offices.

How We Use Personal Information

We only use the personal information we gather for purposes that you have agreed to, for example, to send you a newsletter. We do not collect personal information about any of our site's visitors.

We may also track a user's movement anonymously within the site. We use this data to improve our site performance and to evaluate "traffic", such as the times of day at which we see peak traffic, and to assess the usability of different areas of the site.

Who Has Access to It

Only people in the Puketi Forest Trust who need to access your personal information can access it; for example, the people who send a newsletter need to know your address.

How We Share It

We do not sell or provide your personal information to any third parties. We do not sell or rent web-generated mailing lists or other personally identifiable information outside of the Puketi Forest Trust.


All the personal information you provide to us is stored in a secure computing environment protected by secure firewalls to prevent unauthorized access.

We control access so that only people who need to access the information can do so.

Credit Cards

We accept credit card payments for donations. If someone uses your credit card to make an unauthorized payment, check with the institution that issued your card to find out what the exact liability is.

Refund Policy

If you make a mistake in an on line credit card donation, such as by accidentally submitting a payment instruction twice, contact us and we will help you to correct the error by refund to the account from which the payment was made.


If you send us an email, we may save it if we think we'll need it to communicate with you. We never sell or share email addresses.

Changes to this Statement

If we make any substantial changes in the way we use your personal information, we will amend this policy statement.

This page last updated: 23 June 2014

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